Visitor Update

Visitor Update

Most areas of World of Wedgwood are now open. Our core opening hours are 10.00 to 17.00 every day, those areas operating on different days are shown below. 


We have acquired the Industry Standard mark "We're Good to Go" which means that we have followed government and industry COVID-19 guidelines. We have introduced new measures to ensure a safe and comfortable visit. These include:

• Sanitiser stations and screened till points
• An enhanced cleaning regime - the site has undergone a deep clean and robust cleaning procedures are in place
• Clearly marked one way routes to facilitate ease of movement and social distancing 
• Social distance marshals who are focused on maintaining safe distances between visitors
• Restricted capacity to support social distancing and provide an environment that safeguards visitors and staff.

The disabled toilet, unisex toilet and baby changing facilities in the main atrium are available.

Car parking spaces are available as usual in the main visitor car park.

If you can cycle or walk to World of Wedgwood, please do so. There are bicycle bays located in the courtyard near the main entrance and Factory Outlet.

Please feel free to enjoy our lovely outdoor spaces and local walks (where allowed) and keep dogs on a short lead in the courtyard.

From Monday 14 September 2020, visitors can only visit in groups of up to six people (unless visiting as a household or support bubble which is larger than six). 

The V&A Collection at World of Wedgwood

The collection is open Wednesday to Sunday, 10.00 to 17.00. Free entry.

The disabled toilet in this area is available.

From Saturday 8 August 2020, it is mandatory to wear face coverings in museums and galleries. For the consideration and safety of our visitors and staff, please remember to comply with the law when visiting this area.


The Wedgwood Store is the largest Wedgwood retail space in the world. We are offering a wide range of discounts off selected Wedgwood and Waterford products. Visit the Wedgwood Store page here.

The Factory Outlet stocks end of line and near perfect brands with discounts of up to 75%. Brands include Royal Doulton, Waterford Crystal, and the Fiskars high quality cooking range. This includes a selection of kitchen knives, sauce pans, frying pans, casseroles and utensils. Visit the Factory Outlet page here.

Please note that we are not accepting cash at this time, card payments only with a contactless limit of £45. Apple pay is also accepted.

From Friday 24 July 2020, it is mandatory to wear face coverings in shops, supermarkets and on public transport. For the consideration and safety of our visitors and staff, please remember to comply with the law when visiting our retail areas. 

Eating and Drinking

The Wedgwood Tea Room is serving afternoon tea Wednesday to Sunday, 12 noon to 17.00. All tables must be reserved in advance. Tables can be reserved online here. Download the Afternoon Tea menu here.

The Tea Room is also offering an Afternoon Tea takeaway service which can be ordered online and collected from Wednesday to Sunday, 10am - 12 noon . Children’s, gluten free and plant based options are available. Order online here

The Dining Hall is providing a daily takeaway service of a selection of filled artisan sandwiches, light salads, freshly prepared soups, cakes, desserts, ice-cream, hot and cold drinks.

Sunday to Thursday 10.00 - 17.00

Friday and Saturday 10.00 - 20.00

Takeaway pizzas are available from 16.00 - 20.00 on Fridays and Saturdays.

Takeaway Family Sunday Lunch is available on Sundays from 12 noon to 16.00.

To download menus and how to order, visit the Dining Hall page here

Please note that when visiting the Dining Hall for a takeaway, it is mandatory to wear a face covering. Please remember to comply for the safety and comfort of visitors and staff.

There is limited indoor dining available in the Dining Hall on a first come, first served basis. We are operating a Test and Trace system in line with current government guidelines. More details are on the Dining Hall web page. 

Creative Studios

The Decorating Studio is open Wednesday to Sunday, 10.00 to 17.00. Advanced booking is required, for more details and to book a session click here 

The Master Craft Studio opens on Thursday 17 September 2020. It will be open Wednesday to Sunday, 10.00 to 17.00. Advanced booking is required, for more details and to book a session, click here 

Factory Tour

The Factory Tour is undergoing transformation work and will reopen in autumn 2020.

Staying Safe

• If you or a member of your party have any symptoms, please do not visit us
• Please wash your hands regularly for at least 20 seconds
• Use hand sanitiser gel if soap and water are not available
• Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
• Avoid coughing or sneezing into your hands
• Put used tissues in the bin immediately then wash your hands
• Do not touch your eyes, nose or mouth until you have washed your hands 
• Stay at least 2m from other visitors who are not in your party


Our events schedule has resumed including the Artisan Markets which are held on the second Sunday of the month. We plan to reschedule as many postponed events as we can. See the Events page for details.

Individual Bookings 

The Bookings Office is open but with limited staff resource at the moment. If you have an outstanding booking or would like to make a new one, please email [email protected] and we’ll respond as soon as possible. 

We are all living in a new and different way. Together we can adapt to these new measures and we thank you for your patience and understanding whilst we adjust to our new environment. Be assured that we are so much looking forward to welcoming you back to World of Wedgwood.


Updated 16 September 2020