Visitor Update

Visitor Update

Most areas of World of Wedgwood are now open. Our core opening hours are 10.00 to 17.00 every day, those areas operating on different days are shown below. 


We have acquired the Industry Standard mark "We're Good to Go" which means that we have followed government and industry COVID-19 guidelines. We have introduced new measures to ensure a safe and comfortable visit. These include:

• Sanitiser stations and screened till points
• An enhanced cleaning regime - the site has undergone a deep clean and robust cleaning procedures are in place
• Clearly marked one way routes to facilitate ease of movement and social distancing 
• Social distance marshals who are focused on maintaining safe distances between visitors
• Restricted capacity to support social distancing and provide an environment that safeguards visitors and staff.

The disabled toilet, unisex toilet and baby changing facilities in the main atrium are available.

Car parking spaces are available as usual in the main visitor car park.

If you can cycle or walk to World of Wedgwood, please do so. There are bicycle bays located in the courtyard near the main entrance and Factory Outlet.

Please feel free to enjoy our lovely outdoor spaces and local walks (where allowed) and keep dogs on a short lead in the courtyard.

From Monday 14 September 2020, visitors can only visit in groups of up to six people (unless visiting as a household or support bubble which is larger than six). 

NHS Test and Trace

Please note that from 24 September, we will be asking for visitors' contact details as we are working with the NHS Test and Trace system. This is via a QR code app but we also have a manual system in place for those who cannot use QR codes. Your cooperation and consideration are much appreciated.

The V&A Collection at World of Wedgwood

The collection is open Wednesday to Sunday, 10.00 to 17.00. Free entry.

The disabled toilet in this area is available.

From Saturday 8 August 2020, it is mandatory to wear face coverings in museums and galleries. For the consideration and safety of our visitors and staff, please remember to comply with the law when visiting this area.


The Wedgwood Store is the largest Wedgwood retail space in the world. We are offering a wide range of discounts off selected Wedgwood and Waterford products. Visit the Wedgwood Store page here.

The Factory Outlet stocks end of line and near perfect brands with discounts of up to 75%. Brands include Royal Doulton, Waterford Crystal, and the Fiskars high quality cooking range. This includes a selection of kitchen knives, sauce pans, frying pans, casseroles and utensils. Visit the Factory Outlet page here.

Please note that we are not accepting cash at this time, card payments only with a contactless limit of £45. Apple pay is also accepted.

From Friday 24 July 2020, it is mandatory to wear face coverings in shops, supermarkets and on public transport. For the consideration and safety of our visitors and staff, please remember to comply with the law when visiting our retail areas. 

Eating and Drinking

The Wedgwood Tea Room is serving afternoon tea daily, 12 noon to 17.00. All tables must be reserved in advance. Tables can be reserved online here. Download the Afternoon Tea menu here.

The Tea Room is also offering an Afternoon Tea takeaway service which can be ordered online and collected daily, 10am - 12 noon. Children’s, gluten free and plant based options are available. Order online here

The Dining Hall is providing a daily takeaway service of a selection of filled artisan sandwiches, light salads, freshly prepared soups, cakes, desserts, ice-cream, hot and cold drinks.

Sunday to Thursday 10.00 - 17.00

Friday and Saturday 10.00 - 20.00

Takeaway pizzas are available from 16.00 - 20.00 on Fridays and Saturdays.

Takeaway Family Sunday Lunch is available on Sundays from 12 noon to 16.00.

To download menus and how to order, visit the Dining Hall page here

Please note that when visiting the Dining Hall, it is mandatory to wear a face covering (unless seated). Please remember to comply for the safety and comfort of visitors and staff.

There is now some seated dining available in the Dining Hall, again please visit the webpage for details.

Creative Studios

The Decorating Studio is open Wednesday to Sunday, 10.00 to 17.00. Advanced booking is required, for more details and to book a session click here 

The Master Craft Studio is open Wednesday to Sunday, 10.00 to 17.00. Advanced booking is required, for more details and to book a session, click here 

Factory Tour

The Factory Tour is undergoing transformation work and will reopen in winter 2020.


Our events schedule has resumed including the Artisan Markets which are held on the second Sunday of the month. We plan to reschedule as many postponed events as we can. See the Events page for details.

Individual Bookings 

The Bookings Office is open but with limited staff resource at the moment. If you have an outstanding booking or would like to make a new one, please email [email protected] and we’ll respond as soon as possible. 

Staying Safe

• If you or a member of your party have any symptoms, please do not visit us
• Please wash your hands regularly for at least 20 seconds
• Use hand sanitiser gel if soap and water are not available
• Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
• Avoid coughing or sneezing into your hands
• Put used tissues in the bin immediately then wash your hands
• Do not touch your eyes, nose or mouth until you have washed your hands
• Stay at least 2m from other visitors who are not in your party

We are all living in a new and different way. Together we can adapt to these new measures and we thank you for your patience and understanding whilst we adjust to our new environment. Be assured that we are so much looking forward to welcoming you back to World of Wedgwood.


Updated 19 October 2020