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What is your name?
Julia Downs

What do you do?
I’m the Front of House Supervisor, reporting to Olivia Thackstone, Front of House Manager. I oversee the day to day operations of the Front of House Hosts, the Tour Guides and the Creative Studios areas.

Cranberry scones with homemade Staffordshire clotted cream and Wedgwood strawberry preserve

Makes 12


250ml Staffordshire thick double cream
168g Wedgwood strawberry preserve
250g self-raising four
125g unsalted butter
70g castor sugar
25g dried cranberries
25g raisins
½ tsp bicarbonate of soda
½ tsp baking powder
½ tsp salt
125ml buttermilk
1 medium free range egg
½ tsp vanilla essence
A little milk for glazing

What is your name?
Richard Allen.

What do you do?
I’m the Executive Chef at World of Wedgwood.

What do you like most about your job?
Creativity and sharing my passion and knowledge with the next generation of chefs.

What do you enjoy doing when you’re not working?
It’s got to be a long walk with a stop at the pub with my best mate – Dougal, the corgi/Jack Russell cross.

Who inspires you?
Ted Llewellyn, my Grandpa “God bless ya Gramps”.

On 9th March 2020, VisitStoke and World of Wedgwood proudly announced that Olivia Thackstone, Front of House Manager at World of Wedgwood, had been shortlisted to the final ten of VisitEngland’s Tourism Superstar 2020 award.

Now in its ninth year, the award is run in partnership with the Mirror newspaper. The award recognises and celebrates those in the tourism industry who go the extra mile to ensure tourists in England have an amazing and unforgettable visitor experience.

Olivia is the Front of House Manager at World of Wedgwood. Her role is to manage, lead and inspire the Front of House team to welcome all visitors to World of Wedgwood and give them a premium experience.

A true ambassador for Wedgwood, Stoke-on-Trent and The Potteries, Olivia has recently been shortlisted for the Mirror Travel and VisitEngland’s 2020 Tourism Superstar award – a high profile, national industry award. Her back story tells us why.

Like many British eateries, we regularly serve fish and chips to our diners. This national favourite is served in our Dining Hall, which has been designed to reflect the traditional Barlaston workers’ canteen.  And, keeping with tradition, we pride ourselves on lovingly preparing home-made ingredients.  Our tartar sauce, mushy peas and gluten free batter are all made from scratch – no tins or jars in sight!

Our sustainable cod fillets are solely from the North Atlantic and freshly battered (they can be grilled on request). Our chips are always hand cut, and triple cooked.